Your best consultants are the ones who never tell you.
Yaxbe measures the pressure building on your delivery teams, and forecasts where it turns into missed dates, thin margin, and people who quit.
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The problem
The firm was hitting its numbers. Utilization looked healthy. Then your strongest consultant gave notice, two engagements slipped the same quarter, and none of it showed up anywhere until it had already happened.
It was building for months. The team knew. Your EM half-knew. Nothing you had access to could tell you in time, because everything you had access to was a record of the past.
No matter how good your leaders are, and no matter how much they care, people quietly absorb pressure until they cannot. Caring is not the missing part. Evidence is.
Practitioner quote validating the problem, not the product. Earned after real use. The section renders without it.
The economics
This is not a morale problem. It is a margin problem with a morale mechanism.
The profitable band for billable utilization is narrow. Industry benchmarks put it at roughly 74 to 84 percent: below that, revenue per consultant falls short of what most cost structures need. Above it, burnout risk climbs sharply, and quality and retention go with it.
Both edges of that band cost money. Only one of them is visible in your dashboard.
The high side is expensive in ways that arrive late. Replacing a consultant is commonly estimated around $150,000 once recruiting, ramp, and lost client continuity are counted. And attrition compounds into revenue attainment directly: services organizations with no attrition hit about 98.9 percent of revenue targets, while those above 25 percent attrition reach only 87.7 percent.
Meanwhile the industry is losing ground. Billable utilization across professional services fell from 73.2 percent in 2021 to 68.9 percent in 2024, revenue per consultant fell to about $199,000, and EBITDA dropped from 15.4 percent to 9.8 percent, the lowest in five years.
Firms are being squeezed from both sides and steering with a rear-view mirror.
Sources: SPI Professional Services Maturity Benchmark, industry attrition research. Cited on the framework page.
The mechanism
Experience moves first. Delivery follows about four weeks later.
Every week, each consultant answers two questions. Fifteen seconds, in the flow of their work.
That produces a measured read on how delivery actually feels on the ground: capacity, energy, whether people have what they need. When that signal bends, the milestone has not slipped yet and nobody has resigned yet. That is the whole point.
Yaxbe watches the gap between experience and delivery, tells you when it opens, which team and engagement it belongs to, and roughly what it puts at risk in dollars.
What you do with it
A month of warning is only worth something if you can act on it. That is where the relief valves are:
- Shift the load before a team crosses out of the sustainable band.
- Add staffing with evidence rather than instinct, in the window where it still helps.
- Renegotiate scope or date while the client conversation is still a planning conversation and not an apology.
- Protect the person who is carrying more than anyone realized.
Every one of those is an argument a leader has to make to someone else. Yaxbe is what you bring to that argument.
Why not your existing tools
Your PM tool tells you what already happened. Tickets closed, hours logged, milestones hit or missed. Your PSA tells you what it cost.
Both are records. Neither reads the half that moves first.
Keep running delivery wherever you run it. Yaxbe sits alongside it.
Grounded, and honest about which numbers are which
The experience measures use published, validated instruments: work engagement, job demands and resources, psychological safety, burnout risk. Schedule adherence benchmarks against professional services industry data.
Where a number is our judgment rather than an outside measurement, the product says so, on the screen, next to the number. When something cannot be computed honestly yet, it tells you that, and when it will be ready.
Most measurement products give you a score and ask you to trust it. This one shows its work.
Day one
Add your teams and your people. Run one pulse.
That first week you have your delivery position and your first real read on team health, which is usually where the surprise is. Benchmark comparison works immediately. History accrues from there, and the product tells you exactly when each view unlocks rather than showing an empty chart.
No integration. Nothing to install. Your consultants never log in.
Price
Starting at $1,500 per month, billed annually.
Around $2,500 for a typical 35 consultant practice.
No per seat charge, because everyone has to be measured for the measurement to mean anything.
One prevented overrun, or one consultant who stays, pays for a year of it.
See it working before you talk to anyone.
The demo is a real instrument running a fictional consulting firm of 40 people, with a problem quietly developing inside it. You land as Maya, a practice lead. Her briefing tells her one of her own teams is heading for trouble, and that she is at 108 percent capacity herself. She did not ask for either. That is what the product does. A full year of history is in there. Move through it, compare quarters, and watch where the experience signal turned before delivery did.
No call required.